These terms govern the issuance and use of gift cards received through the The Tour Guy (TTG) Rewards Program. By participating in this program, you agree to these terms.

Non-Transferable

The gift card balance is strictly associated with your registered TTG user and linked email address. It cannot be transferred or gifted to another person or account.

Redemption

To view and redeem your gift card balance, you must be logged into your TTG. The balance can be applied to eligible new bookings during checkout, before payment. Rewards Gift cards have no cash value and cannot be redeemed for cash.

No Retroactive Use

Gift cards and reward balances are only valid for new purchases and bookings. They cannot be applied to previous purchases, existing bookings, or bookings already in progress. 

Expiration Date

All gift card rewards have a set expiration date. The exact expiration date will be clearly noted in your account balance. All Rewards Gift Cards given between December 12-31st, 2025 are for tours through December 31st, 2026. 

Cancellation Policy

If you cancel a tour paid for with a Rewards balance, the reward portion will be returned to your account. However, if the reward has expired by the time of cancellation, it will not be returned or reinstated. Rewards are not refundable as cash at any time.

Issuance Limits

All reward types are strictly limited to one issuance per user across the lifetime of the account. Rewards cannot be earned more than once. 

Program Changes

TTG reserves the right to modify, suspend, or terminate the Rewards Program and these Terms & Conditions at any time without prior notice.